APA Style

Ebenstein, D. (2013). I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus… in Three Simple Steps . New York: Amacom (American Management Association).

MLA Style

Ebenstein, Donny. "I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus… in Three Simple Steps". New York: Amacom (American Management Association), 2013. Text.