APA Style

HOOVER, J. (2007). Difficult People : Working Effectively With Prickly Bosses, Coworkers, and Clients . New York: HarperCollins.

MLA Style

HOOVER, JOHN. "Difficult People : Working Effectively With Prickly Bosses, Coworkers, and Clients". New York: HarperCollins, 2007. Text.