APA Style

Freed, L. (2013). Innovating Analytics: word of mouth index-how the next generation of net promoter can increase sales and drive business results . 2013 Hoboken, New Jersey: John Wiley & Sons, Inc.

MLA Style

Freed, Larry. "Innovating Analytics: word of mouth index-how the next generation of net promoter can increase sales and drive business results". 2013 Hoboken, New Jersey: John Wiley & Sons, Inc, 2013. Text.