APA Style

Lovelock, C., Wirtz, J. (2011). Services Marketing: People, Technology, Strategy (7th ed.). Upper Sadle River, New Jersey: Pearson.

MLA Style

Lovelock, Chrisopher., Wirtz, Jochen. "Services Marketing: People, Technology, Strategy". 7th ed. Upper Sadle River, New Jersey: Pearson, 2011. Text.