Gaya APA

Michelli, J, A. (2007). The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary . United States: The McGraw Hill Companies.

Gaya MLA

Michelli, Joseph, A.. "The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary". United States: The McGraw Hill Companies, 2007. Text.